Job Summary: We are seeking a customer-focused Commercial Lines Customer Service Representative with an active Property & Casualty (P&C) license and at least 2 years of insurance customer service experience, including commercial account management. The ideal candidate will handle policy endorsements, renewals, new business applications, client inquiries, and ongoing account servicing while maintaining accurate records and supporting Account Executives. Strong knowledge of commercial insurance products, excellent communication skills, and the ability to multitask are essential. This opportunity offers remote work flexibility, comprehensive benefits, commission opportunities, and career growth.

Job Summary

We are seeking a motivated, customer-focused Customer Service Representative

Key Responsibilities

• Serve as the primary point of contact for commercial insurance clients.

• Process policy endorsements, renewals, and new business applications accurately.

• Respond promptly and professionally to client inquiries by phone and email.

• Support Account Executives with policy reviews and ongoing client servicing.

• Maintain accurate, organized client records in the agency management system.

• Collaborate with team members to ensure a seamless client experience.

Required Qualifications

• Active Property & Casualty (P&C) license.

• Minimum of 2 years of experience in an insurance customer service role.

• Previous experience managing commercial insurance accounts.

• Strong understanding of commercial insurance products and terminology.

• Excellent written and verbal communication skills.

• Ability to multitask and prioritize effectively in a fast-paced environment.

• Positive attitude with a genuine passion for helping clients.

Benefits

• Work-from-home flexibility and flexible scheduling.

• Monday-Friday schedule with every other Friday offering a half-day.

• Base salary plus commission and performance-based bonuses.

• Health, dental, vision, life, and disability insurance.

• Retirement plan, paid holidays, and paid time off.

• Hands-on training and career growth opportunities.

• Home office equipment provided.

• Parental leave and tuition reimbursement.

• Collaborative team environment, appreciation lunches, and community involvement opportunities.