Job Description:

The company is now launching a new industrial digital printing equipment division and are seeking a technically strong individual to become our primary Digital Printing Applications & Field Service Engineer.

This is not simply an equipment installation position.

The person selected will become the company's internal digital printing expert and will play a major role in building the technical foundation of this new division.

The Opportunity

They are introducing several new industrial digital printing technologies, including:

• Rotary UV digital printing systems

• High-throw UV flatbed digital printing systems

• High-speed single-pass UV digital printing systems

• The person hired will receive extensive hands-on factory training and will become responsible for supporting these technologies throughout North America.

• Initial training is expected to include approximately two weeks of factory training in China covering our rotary and high-throw digital printing platforms.

• Additional international training may be required as new technologies are introduced.

• Company will cover approved business travel expenses associated with required factory training.

What You Will Do Digital Printing Applications

A major part of this position involves determining whether customer products can be successfully digitally printed.

Responsibilities:

• Print customer samples submitted to company for evaluation.

• Determine appropriate machine settings for different products and applications.

• Evaluate print quality, adhesion, coverage, curing, and production feasibility.

• Develop print settings and processes for new applications.

• Work with pretreatment, primers, white ink, varnish, and other digital printing variables.

• Help determine which of company's digital printing platform is appropriate for a customer's application.

• Document successful applications so they can be repeated during demonstrations and installations.

Equipment Installation & Commissioning

You will travel to customer facilities to:

• Install industrial digital printing equipment.

• Perform machine setup and commissioning.

• Level, calibrate, test, and configure equipment.

• Verify proper machine operation.

• Perform print testing before customer acceptance.

• Troubleshoot mechanical, electrical, software, ink-delivery, curing, and print-quality issues.

• Complete installation documentation.

Customer Training

• Following installation, you will train customer personnel on:

• Equipment operation

• Startup and shutdown procedures

• Print preparation

• Print settings

• Routine maintenance

• Printhead maintenance

• Ink-system maintenance

• Troubleshooting

• UV curing

• Pretreatment and adhesion

• Proper cleaning procedures

You should be comfortable explaining technical concepts clearly to operators, engineers, maintenance personnel, and management.

Field Service & Technical Support

You will provide both on-site and remote technical support.

Responsibilities may include:

• Diagnosing equipment problems.

• Remote troubleshooting by phone or video.

• On-site equipment repair.

• Mechanical adjustments.

• Electrical troubleshooting.

• Software troubleshooting.

• Printhead troubleshooting.

• Ink-delivery system troubleshooting.

• Preventative maintenance.

• Replacement of machine components.

• Working directly with overseas equipment manufacturers on advanced technical issues.

Candidates must be willing and able to travel internationally.

A valid passport or the ability to obtain one is required.

Preferred Background

• Experience with Adobe Illustrator, Photoshop, RIP software, or digital prepress is a plus.

• Experience with Toshiba, Ricoh, Epson, Kyocera, or similar industrial inkjet technology is also a plus.

Ideal candidates may come from backgrounds involving:

• Industrial digital printing

• UV inkjet printing

• Wide-format printing

• Industrial automation

• CNC equipment

• Robotics

• Packaging machinery

• Decorating equipment

• Printing equipment

• Industrial field service

• Manufacturing equipment

• Electro-mechanical equipment

• Most importantly, we are looking for someone who wants to become the expert, not simply complete assigned service calls.

Travel

This position requires regular travel.

Travel may include:

• Customer installations

• Customer service

• Equipment demonstrations

• Factory training

• Supplier visits

• Technical meetings

Travel is expected to average approximately 30-50%, although actual travel will vary depending on equipment sales and installation schedules.

International travel will be required.

Physical Requirements

Candidates should be comfortable:

• Working around industrial machinery.

• Standing for extended periods.

• Using hand and power tools.

• Working inside and around machinery.

• Bending, reaching, and performing mechanical adjustments.

• Lifting approximately 50 pounds when required.