Position Overview:

• We are seeking an experienced Director or Residential Management to lead the operational, financial, and strategic performance of the residential portfolio. This role oversees Property Management, Leasing, and Maintenance Operations, ensuring high‑quality resident experiences, regulatory compliance, and strong asset performance. The Director leads cross‑functional teams, drives operational excellence, and implements long‑term strategies to maximize occupancy, revenue, and property condition.

• The position is responsible for managing all team members within the residential property management and maintenance departments of our properties. The Director will work closely with the CEO, President, Financial Controller, and Leadership Team to stabilize operations, strengthen team performance, and develop scalable systems that support the long-term growth of the residential division and portfolio.

• This role offers significant opportunity for growth and increased organizational influence. As the residential team and operations mature, the Director will have the opportunity to contribute to company-wide strategy and may be considered for future participation on the Leadership Team.

Key Responsibilities:

Portfolio & Operational Leadership

• Direct daily operations across all residential properties, ensuring consistent service delivery and adherence to company standards.

• Develop and implement policies, procedures, and best practices for property management, leasing, and maintenance.

• Monitor occupancy, rent collection, turnover, and operational KPIs to ensure portfolio performance targets are met.

• Identify opportunities to improve scalability, efficiency, and profitability while supporting the continued growth of the residential management portfolio.

• Maintain the ability to directly manage residential properties as needed and provide coverage for Property Managers during vacations, leaves of absence, open positions, or periods when the portfolio exceeds existing staffing capacity.

• Participate in a shared after-hours emergency phone rotation and provide guidance, decision-making, and support for property-related emergencies and escalated resident concerns outside normal business hours.

Maintenance Department Oversight

• Provide strategic leadership to the Maintenance Department, including maintenance supervisors and technicians.

• Oversee preventive maintenance programs, work order systems, and service response standards to ensure timely and high‑quality repairs.

• Manage capital improvement planning, project execution, and long‑term asset preservation strategies.

• Ensure compliance with safety regulations, building codes, and environmental standards.

• Evaluate maintenance staffing levels, training needs, and performance metrics to optimize efficiency and resident satisfaction.

Financial Management

• Lead budgeting, forecasting, and financial reporting for the residential portfolio.

• Analyze financial performance and implement strategies to improve NOI, reduce expenses, and enhance asset value.

• Approve major expenditures, vendor contracts, and capital projects.

Team Leadership & Development

• Recruit, train, and mentor property managers, leasing teams, and maintenance teams.

• Set performance expectations, conduct quarterly conversation and annual reviews, and foster a culture of accountability and service excellence.

• Promote collaboration between property management and maintenance teams to improve communication and operational outcomes.

Resident Experience & Community Relations

• Ensure high levels of resident satisfaction through responsive service, well‑maintained properties, and effective communication.

• Resolve escalated resident concerns and support property teams in delivering exceptional customer service.

• Represent the organization in community partnerships, regulatory interactions, and stakeholder meetings.

Business Development

• Actively identify growth opportunities through client relationships, referrals, strategic partnerships, and new management opportunities.

• Support sales team with client pitches, developing proposals, and presentations.

• Develop and maintain strong network in property management organizations, professional contacts, and local communities.

Compliance & Risk Management

• Ensure adherence to federal, state, and local housing regulations, fair housing laws, and internal policies.

• Oversee lease administration, inspections, incident reporting, and risk mitigation.

Qualifications:

• The requirements listed below are representative of the knowledge, skill and/or ability required.

• Bachelor's degree in Business, Real Estate, Property Management, or related field; advanced degree preferred.

• 7+ years of progressive experience in residential property management, including multi‑site leadership.

• Demonstrated experience managing property manager and maintenance operations or facilities teams.

• Strong financial acumen with experience managing budgets and capital projects.

• Proficiency with property management software (Yardi, RealPage, AppFolio) and maintenance management systems.

• Excellent leadership, communication, problem‑solving, and organizational skills.

• Professional certifications (CPM, ARM, CAM, CAPS) strongly preferred.

• Ability to pass the Kari Koskinen background check