Role                       : Director of Retail Operations

Commitment     : Flexible | around 30 hours per week

Expectations and Responsibilities:

• Leadership & Strategic Direction

• Develop and execute the overall strategy for the success and growth

• Lead, mentor, and motivate a high-performing team of sales and design professionals

• Report directly to the Vice President with regular updates on KPIs (Key Performance Indicators), sales, operations, and team performance

Required Skills:

• LMA (lead, manage and hold accountable) The team: to include staffing, training, employee reviews, adherence to documented SOPs (Standard Operating Procedures), etc.

• Engage in company weekly Level 10 meetings & individual 1:1s for consistent team communication, clarity and feedback

• Sit on company Leadership team as representative of the company.

•  Manage day-to-day retail operations

•  Oversee and execute inventory management, order fulfilment, and vendor logistics.

• Evaluate and improve systems (CRM, POS, scheduling, workflows) for operational excellence.

•  Monitor and analyse key metrics, making data-informed decisions.

• Set sales goals and implement systems for tracking and improvement.

• Partner with marketing and events teams to drive qualified traffic, brand awareness, events, and new product launches.

• Protect company assets by ensuring adherence to all loss prevention procedures (employee discounts, damages, marketing, etc.)

• Oversee backend operations (retail supplies, damages, incoming shipments, product pricing, inventory, tills, deposits, etc.)

• Manage to company budgets

•  Additional day-to-day support for The Studio team