About the Role

Looking to hire a experienced and energetic Front of House Manager to oversee the guest-facing operations of our Dobbs Ferry, NY location.

The FOH Manager will play a key role in creating an exceptional guest experience while leading and developing the front-of-house team. This position is responsible for ensuring smooth daily operations, maintaining service standards, managing team performance, and creating a welcoming, professional, and vibrant environment for both guests and employees.

The ideal candidate has a strong background in hospitality, restaurant, entertainment, or dine-in theater operations and thrives in a fast-paced, high-volume environment.

What You'll Do

• Lead and oversee all Front of House operations, ensuring an exceptional guest experience from arrival through departure.

• Set the standard for outstanding hospitality, service, professionalism, and guest engagement.

• Hire, train, coach, develop, and motivate FOH team members.

• Build and maintain a positive, energetic, and accountable team culture.

• Manage daily staffing, scheduling, breaks, shift assignments, and labor needs.

• Ensure team members consistently follow LOOK's operational standards, policies, and procedures.

• Monitor guest service, theater presentation, cleanliness, food and beverage service, and overall facility standards.

• Respond quickly and professionally to guest questions, concerns, and service issues.

• Work closely with the General Manager and Kitchen Manager to ensure seamless coordination between FOH and BOH operations.

• Monitor sales, labor, guest satisfaction, and other operational performance indicators.

• Assist with inventory, ordering, receiving, cash handling, and other operational procedures as needed.

• Maintain compliance with company policies, health and safety requirements, and applicable regulations.

• Support special events, promotions, high-volume periods, and other business initiatives.

• Serve as a visible leader on the floor and actively support the team during busy periods.

• Communicate operational updates, challenges, and opportunities to senior leadership.

• Help create an environment where guests feel welcomed and teammates feel supported and motivated.

What You'll Need

• 4+ years of hospitality, restaurant, entertainment, or related management experience.

• Previous experience managing a high-volume Front of House operation.

• Strong leadership, coaching, and team-building skills.

• Excellent communication and guest-service skills.

• Ability to effectively manage multiple priorities in a fast-paced environment.

• Experience with staffing, scheduling, training, and performance management.

• Strong understanding of hospitality and service standards.

• Ability to maintain a professional appearance and serve as a positive role model.

• Strong problem-solving and decision-making abilities.

• Ability to acquire any required Manager/SafeServe certification.

• Ability to work nights, weekends, holidays, and varying shifts.

• Ability to lift up to 50 lbs. as required.