Forensic Technical Leader (Electrical/Mechanical)

Responsibilities

·         Provide technical leadership and oversight for an assigned group of consultants and their active assignments.

·         Communicate regularly with assigned consultants to discuss ongoing assignments and provide technical/engineering guidance as needed.

·         Identify opportunities to expand scope, introduce additional expertise, or increase value provided to clients on assigned jobs.

·         Collaborate with leadership to review larger incoming and ongoing assignments and evaluate value-add opportunity, onsite clerking, opportunities, and insurance risks that exist, refining the process for consulting on larger and project-management-intensive jobs.

·         Oversee report reviews for assigned consultants to ensure deliverables meet company standards for quality, professionalism, and technical accuracy.

·         Assist consultants in developing investigative approaches and solving technical challenges encountered during projects.

·         Champion and instill the following qualities throughout the team:

·         Professionalism

·         Consistency with respect to reports, site visits, documentation, and time entries

·         Prompt communication

·         Support the continued development of assigned consultants through mentorship and technical guidance.

·         Support company leadership in maintaining strong relationships with insurance carriers and adjusters.

·         Champion the company's commitment to professionalism, attention to detail, and results-oriented service.

Technical Consulting Responsibilities

·         Provide industry-leading technical consulting and project management services in insurance loss situations. This includes but is not limited to the following tasks:

o   Traveling and performing site visits and inspections

o   Conducting research on the insured's business and machinery

o   Reporting and opining on repair vs. replacement, restoration, costs, etc.

o   Project managing loss situations to return the insured to pre-loss condition efficiently

o   Serving as the eyes and ears for the insurance adjuster and keeping them apprised of developments, delays, concerns, and otherwise

o   Sourcing and managing vendors as necessary to restore the insured to pre-loss condition

o   Coordinating repair/replacement timelines

o   Coordinating efforts of vendors, OEMs, and numerous parties

o   Calling out betterments, upgrades, and discrepancies wherever possible, with an emphasis on saving the client time and money

·         Responsible for providing excellent customer service and know-how that exceeds customer expectations. Word-of-mouth referrals drive assignments in this industry; the goal is to receive high marks from adjusters on all assignments.

·         Objectivity and accuracy are critical when providing analysis. Always report a defendable position that will stand up to a legal challenge.

·         Be timely with reports and deliverables to customers. Follow up with clients on desired deliverables and timing. Strive to exceed timing and accuracy expectations on all deliverables.

·         Look for circumstances to add value to clients and their customers by offering other services or expanding scope, including but not limited to:

o   Including additional expertise via internal consultants or external vendors

o   Recommending alternative repair or replacement options

o   Mitigating business interruption

o   Project managing a loss situation

·         Gain the client's approval prior to proceeding with expanded scope items.

·         Consultants must gather and archive excellent documentation to support their findings. This might include but is not limited to:

o   Knowledge from the insured

o   Pictures

o   OEM and industry information and documentation

o   Service history regarding the equipment

o   Information from vendors and contractors

o   Publication references