Overview

Manages all day-to-day activities of the hotel operation and demonstrates exceptional customer service.

Responsibilities and Requirements

Oversee the daily operations of the hotel.
Ensure that all aspects of the hotel operation are meeting customer satisfaction standards, including cleanliness, maintenance, security, staff professionalism, and customer service.
Responsible for the interviewing, hiring, and complete on-site training for all new employees, along with any disciplinary actions and discharge of hotel employees according to company standards.
Help maintain a compliant, safe, secure, and healthy environment by establishing, following, and enforcing policies and procedures.
Ensure that deposits are made daily, except for the weekends.
Forward all accounting information to Corporate every week, including night audit, deposit slips, unpaid invoices, and checks written from petty cash accounts with attached invoices.
Assist/Conduct monthly department meetings to review the performance of the hotel along with answering any questions employees may have.
Oversee guest and employee incidents.
Must be neat in appearance and wear Business Casual attire.
Assist with staff performance reviews in accordance with company standards.
Attend all required meetings and help complete tip reporting.
Perform other duties as assigned by Management, along with any additional training that may be required.

High school diploma or GED preferred.
5-7 years' experience in hospitality required.
Must work well in stressful situations and maintain composure under pressure.
Detail-oriented with strong written and verbal communication skills required.
Must be able to listen, understand, clarify, and resolve concerns/issues raised by employees and guests.
Able to understand financial information, data, and basic mathematical functions.
Must pass a background check and drug screen.