Summary:

The Lead is the second in command at the location and is expected to operate with limited direct supervision. The position works closely with drivers, warehouse personnel, and the client Products key account managers who depend on accurate and on-time delivery.

Responsibilities:

Shipping, Receiving, and Order Building

• Receive inbound product, verify against paperwork, and stage or store it correctly.

• Build outbound orders accurately and on schedule.

• Operate a forklift safely for loading, unloading, staging, and put-away.

• Stage and load delivery vehicles so routes leave on time.

• Process returns, transfers between locations, and product movement documentation.

Quality Control:

• Verify product, quantity, unit of measure, and conversion on every order before it leaves the building.

• Confirm order paperwork matches what is physically on the truck.

• Identify and correct order errors before delivery rather than after.

• Document quality control issues, determine where the error occurred, and report it.

Dispatch and Delivery Coordination:

• Dispatch delivery routes & adjust for order timing, geography, and equipment availability.

• Communicate with drivers throughout the day on route status, changes, and issues.

• Coordinate with key account managers on delivery status, shortages, delays, and customer requirements.

• Address delivery problems as they occur rather than waiting for the next morning.

Inventory:

• Perform cycle counts on a consistent schedule and reconcile variances.

• Maintain inventory accuracy, product location accuracy, and warehouse organization.

• Investigate discrepancies and identify the process that caused them.

• Communicate shortages, overstock, & seasonal needs to the Branch Manager & procurement.

• Maintain proper storage and handling of restricted-use, hazardous, and regulated products.

Safety, Facility, and Team:

• Follow and enforce safety requirements, training, and documentation.

• Keep the warehouse clean, organized, and secure.

• Monitor equipment condition & report maintenance needs before they become downtime.

• Direct the daily work of warehouse personnel and assist with training.

Qualifications:

The Lead is expected to identify what needs to happen and act on it without being told. This position is a poor fit for someone who needs day-to-day direction or who prefers to assign the floor work rather than do it.

Our core values are expected to be lived by, not just known. They are how this team works every day and how performance is evaluated.

The position also requires the following:

• Forklift experience and the ability to be certified.

• Experience in warehouse, distribution, dispatch, or agricultural operations.

• Accuracy with units of measure, conversions, counts, and documentation.

• Comfort with warehouse and inventory software, and willingness to learn new systems.

• Clear and prompt communication with drivers, managers, and key account managers.

• Ability to lift, load, and remain on the floor for the length of a shift.