Personal Lines Account Manager

Location: Leland, NC
Work Schedule: Monday-Friday, 8:30 AM-5:00 PM
Work Arrangement: In-office

Job Summary

We are seeking a motivated, customer-focused Personal Lines Account Manager to build client relationships, recommend appropriate insurance coverage, and manage personal lines accounts. The ideal candidate is organized, dependable, detail-oriented, and committed to delivering excellent customer service.

Responsibilities

• Provide personalized insurance quotes and coverage recommendations.

• Convert quotes into bound policies.

• Manage and service existing personal lines accounts.

• Assist clients with policy changes, billing questions, and claims reporting.

• Review policies for accuracy and identify coverage needs.

• Explain coverage options and recommendations clearly.

• Assist with renewals, account rounding, and client retention.

• Document client interactions and account activity in the agency management system.

• Build long-term client relationships and provide prompt, professional service.

Requirements

• Active Property & Casualty (P&C) insurance license required by start date; unlicensed candidates may be considered with licensing assistance available.

• Personal lines insurance experience preferred.

• Strong customer service and communication skills.

• Excellent organizational skills, attention to detail, and follow-through.

• Ability to learn and use agency management systems.

• Ability to work independently and collaboratively.

• Associate's or Bachelor's degree preferred, or equivalent professional experience.

Benefits

• Competitive base salary plus commission opportunities.

• Health, dental, and vision insurance.

• 401(k) with company match.

• Paid time off and paid holidays.

• Continuing education and licensing reimbursement.

• Long-term career growth opportunities.

• Supportive, professional team environment.