Job Summary: <p>We are seeking an experienced, hands-on <b>Quality Manager</b> to lead and continuously improve our Quality Management System (QMS) and establish consistent, practical quality practices across internal operations, suppliers, and contract manufacturing partners.</p><p class="MsoNormal" style="margin-bottom: 0in;">This is an excellent opportunity for a quality professional who understands how to apply <b>ISO 9001 principles in a practical manufacturing environment</b> and translate quality requirements into measurable business results.</p><p class="MsoNormal" style="margin-bottom: 0in;">The successful candidate will play a key role in reducing customer complaints, improving product and process quality, lowering defect rates, strengthening supplier performance, and creating sustainable processes that prevent recurring quality issues.</p><p class="MsoNormal" style="margin-bottom: 0in;">While the organization is not currently pursuing formal ISO certification or accreditation, this position requires someone with strong experience working within an <b>ISO-based quality system</b> and applying ISO 9001 fundamentals to build a disciplined, effective, and scalable quality program.</p><p class="MsoNormal" style="margin-bottom: 0in;">As the Quality Manager, you will own the day-to-day quality system and work closely with Engineering, Operations, Supply Chain, Customer Service, suppliers, and contract manufacturers. You will lead inspection and release controls, nonconformance investigations, corrective and preventive actions, supplier quality activities, process audits, quality training, and continuous improvement initiatives.</p><p class="MsoNormal" style="margin-bottom: 0in;">We are looking for someone who is comfortable being both strategic and hands-on—someone who can investigate a problem on the production floor, lead a root-cause analysis, implement corrective actions, train employees, work directly with suppliers, and verify that improvements are effective and sustained.</p>

Title: Quality Manager

Location: Elmsford, NY
Workplace Type: On-site
Job Type: Full-time
Reports To: Director of Operations
Compensation: $90,000 - $110,000 per year

About the Opportunity

We are seeking an experienced, hands-on Quality Manager to lead and continuously improve our Quality Management System (QMS) and establish consistent, practical quality practices across internal operations, suppliers, and contract manufacturing partners.

This is an excellent opportunity for a quality professional who understands how to apply ISO 9001 principles in a practical manufacturing environment and translate quality requirements into measurable business results.

The successful candidate will play a key role in reducing customer complaints, improving product and process quality, lowering defect rates, strengthening supplier performance, and creating sustainable processes that prevent recurring quality issues.

While the organization is not currently pursuing formal ISO certification or accreditation, this position requires someone with strong experience working within an ISO-based quality system and applying ISO 9001 fundamentals to build a disciplined, effective, and scalable quality program.

As the Quality Manager, you will own the day-to-day quality system and work closely with Engineering, Operations, Supply Chain, Customer Service, suppliers, and contract manufacturers. You will lead inspection and release controls, nonconformance investigations, corrective and preventive actions, supplier quality activities, process audits, quality training, and continuous improvement initiatives.

We are looking for someone who is comfortable being both strategic and hands-on-someone who can investigate a problem on the production floor, lead a root-cause analysis, implement corrective actions, train employees, work directly with suppliers, and verify that improvements are effective and sustained.

What You'll Do

Quality Management System Leadership

• Establish, maintain, and continuously improve practical quality controls based on ISO 9001 fundamentals.

• Manage and improve the organization's Quality Management System and associated processes.

• Develop and maintain effective document control, quality records, traceability, calibration, training, inspection, and process verification practices.

• Ensure quality processes are practical, consistently followed, properly documented, and aligned with operational needs.

• Strengthen quality systems where processes may be under-documented, inconsistent, or lacking clear ownership.

• Establish clear quality standards, escalation processes, responsibilities, and accountability across the organization.

Nonconformance, Root Cause & Corrective Action

• Lead containment activities for internal, supplier, and customer-reported quality issues.

• Own the Nonconformance Report (NCR) process from identification through closure.

• Conduct and lead root-cause investigations to identify the underlying causes of quality failures and recurring issues.

• Develop, implement, and track Corrective and Preventive Actions (CAPA).

• Ensure corrective actions are completed on time, properly documented, and effectively implemented.

• Perform effectiveness verification to confirm corrective actions have eliminated or reduced recurring problems.

• Use structured problem-solving techniques to reduce repeat failures, defects, customer complaints, and process variation.

Inspection, Testing & Product Release

• Develop, update, and maintain incoming, in-process, and final inspection procedures.

• Partner with Engineering to ensure inspection and testing procedures are aligned with approved drawings, specifications, product requirements, and test methods.

• Establish and maintain clear product acceptance and rejection criteria.

• Oversee inspection and release controls to ensure products meet approved quality requirements before shipment or release.

• Support first-article inspections and validation activities when applicable.

• Monitor inspection results and identify trends requiring corrective action or process improvement.

Customer Quality & Continuous Improvement

• Investigate customer complaints and field quality issues.

• Coordinate cross-functional efforts to contain customer-impacting issues and identify permanent corrective actions.

• Analyze customer complaints, defects, first-pass yield, NCR trends, CAPA performance, and supplier quality data.

• Identify recurring quality problems and lead practical process improvements.

• Develop metrics and reporting that provide visibility into quality performance and improvement opportunities.

• Measure the effectiveness of process improvements and corrective actions.

Supplier & Contract Manufacturer Quality

• Work directly with suppliers and contract manufacturers to resolve incoming-quality issues and nonconformances.

• Lead supplier corrective action requests (SCARs) and follow up to ensure timely and effective closure.

• Support supplier quality investigations and corrective action activities.

• Help establish clear quality expectations and requirements for suppliers and contract manufacturing partners.

• Participate in supplier audits and supplier performance reviews as needed.

• Support manufacturing changes, vendor transitions, and process changes by ensuring appropriate quality controls and requirements are established.

Quality Culture & Team Leadership

• Build and promote a strong culture of quality, accountability, ownership, and continuous improvement.

• Train employees and cross-functional teams on quality procedures, standards, inspection requirements, and corrective action processes.

• Make quality issues and performance trends visible across the organization.

• Coordinate the day-to-day priorities and activities of quality team members.

• Provide hands-on coaching, guidance, and development to quality personnel.

• Establish clear expectations for documentation, escalation, follow-up, and issue resolution.

• Partner effectively with Engineering, Operations, Supply Chain, Customer Service, and external partners to resolve quality issues.

Required Qualifications

• Minimum of 5 years of hands-on quality experience in a manufacturing environment.

• Experience with products such as electromechanical equipment, electronics, instrumentation, industrial equipment, or similar manufactured products is strongly preferred.

• Demonstrated experience working within an ISO-based Quality Management System.

• Strong practical understanding of ISO 9001 fundamentals and quality management principles.

• Proven success using root-cause analysis, corrective action, and process improvement to reduce measurable quality problems.

• Experience reducing customer complaints, product defects, repeat failures, rework, scrap, or other quality-related issues.

• Working knowledge of:

  • Incoming inspection

  • In-process inspection

  • Final inspection and product release

  • Testing and acceptance criteria

  • Nonconformance reporting (NCR)

  • Corrective and Preventive Action (CAPA)

  • Root-cause analysis

  • Document control

  • Calibration

  • Traceability

  • Training records

  • Process verification

  • Effectiveness verification

• Experience working directly with suppliers and contract manufacturers to investigate and resolve quality issues.

• Experience managing supplier corrective actions and verifying corrective action closure.

• Strong communication and documentation skills.

• Ability to define problems clearly, establish practical processes, train employees, implement corrective actions, and measure results.

• Strong organizational, analytical, and problem-solving abilities.

• Ability to work independently while effectively collaborating with multiple departments.

Preferred Qualifications

The following qualifications are preferred but not required:

• ISO 9001 Internal Auditor certification.

• ASQ Certified Quality Engineer (CQE).

• ASQ Certified Quality Auditor (CQA).

• Lean Six Sigma certification or practical continuous improvement experience.

• Experience improving an under-documented or inconsistent Quality Management System.

• Experience strengthening quality processes without creating unnecessary bureaucracy.

• Experience with supplier audits and supplier quality management.

• Experience with Supplier Corrective Action Requests (SCARs).

• Experience with first-article inspection.

• Experience supporting contract manufacturing transitions or vendor transfers.

• Experience in electronics or electromechanical manufacturing.

• Experience with calibration programs and measurement systems.

• Experience with field quality investigations and customer complaint resolution.

• Experience with ERP, QMS, Business Intelligence (BI), or electronic document-control systems.

• Exposure to certification-sensitive or regulated products and standards such as:

  • ATEX

  • IECEx

  • FM

  • UL

  • CSA

  • ISO 17025

  • Other related industry or regulatory standards

The Ideal Candidate

The ideal candidate is a practical, hands-on Quality Manager who understands that an effective quality system is not just about documentation-it is about creating repeatable processes that prevent problems and improve business performance.

You are someone who:

• Takes ownership of quality issues from identification through permanent resolution.

• Is comfortable working directly with production teams, engineers, suppliers, and customers.

• Can balance quality requirements with operational efficiency.

• Knows how to investigate a problem and identify its true root cause.

• Ensures corrective actions are not only implemented but verified for effectiveness.

• Can improve processes without adding unnecessary complexity or bureaucracy.

• Is highly organized and disciplined with documentation and follow-up.

• Communicates clearly with employees at all levels of the organization.

• Uses data and measurable results to drive continuous improvement.

• Is comfortable working in a changing environment and helping build stronger processes as the company grows.

Why Join Us?

This is an exciting opportunity to join an organization undergoing significant transformation and growth.

While we offer the competitive benefits you would expect-including medical, dental, vision insurance, paid time off, and retirement contributions-the biggest opportunity is the chance to play a meaningful role in helping transform the business.

We are expanding and evolving into a world-class, purpose-driven, digitally led ultrasound solutions provider, creating new opportunities for our employees and redefining our position in the marketplace.

The Quality Manager will have the opportunity to make a direct impact by strengthening our quality systems, improving processes, reducing recurring problems, and helping build a culture where quality and continuous improvement are part of how the organization operates every day.

If you are a hands-on quality professional who enjoys solving problems, improving systems, working across departments, and seeing measurable results from your efforts, we encourage you to apply.

Compensation & Benefits

Salary: $90,000 - $110,000 per year, based on experience and qualifications.

Benefits include:

• Medical Insurance

• Dental Insurance

• Vision Insurance

• Paid Time Off

• Retirement Contributions

• Opportunities for professional growth and career development

• Opportunity to play a meaningful role in a growing and transforming organization